Sandford Parks Lido in Cheltenham opened in 1935 and is the most historically complete lido in the UK.
The charitable trust responsible for the lido had ambitious plans to streamline their back-office systems. The paper-based membership system was a particular problem, with applications taking several weeks to be processed. They also wanted to be able to track purchases such as lessons, party bookings and merchandise in real time and have better financial visibility.
They had invested in an EPOS system, Epos Now, to give them the functionality they needed. They turned to Transition to help them integrate the system with a new ecommerce website.
As a charitable trust, it was particularly important for them to manage their budget effectively. To help them do this, we prioritised the work required and arranged to deliver in phases as the budget allowed.